Service Terms

Estimates and changes

An estimate lists the included work and total project price. You can review it and accept or decline it through the estimate link we provide. Accepting an estimate records your agreement to its stated scope and price; Eric will contact you to arrange scheduling. Work outside the accepted scope requires your approval before it is added.

Check the estimate for which materials or installation items you are supplying and for any exclusions or special conditions. If the scope needs to change, we will discuss the revised work and price with you before proceeding.

Appointment requests

Dates and arrival windows shown online are available for a request and are not guaranteed bookings. Eric personally reviews each request, the expected job duration, travel time, scope, and estimated price before confirming an appointment. A pending request may temporarily hold a time while it is reviewed. The appointment becomes confirmed only after approval.

Arrival windows describe when Eric expects to arrive; they are not guaranteed completion times. Sunday requests are reserved for urgent service and may include premium pricing that must be approved before the appointment is confirmed.

Payment

Payment terms appear in your estimate. Our standard estimate notes say payment is due on completion, unless different terms are stated for that project. Review the scope and payment notes before accepting; ask us about any term that is unclear.

Cancellations and rescheduling

If you need to cancel or reschedule, use your private customer portal or contact us as soon as you can at 904-666-9167 or requests@db-handyman.com. A portal request does not change an approved appointment until Eric reviews and confirms the change. This page does not set a cancellation fee or a required notice period. Any project-specific cancellation arrangement should be stated in your estimate or otherwise agreed with you. Your rights under applicable law remain in place.

Workmanship warranty

We advertise a one-year workmanship warranty for work we perform. If you have a concern about our workmanship within one year after completion, contact us with the project details so we can review it with you. Any project-specific warranty details stated in your estimate should be read with this general description.

Questions

Reach Eric at 904-666-9167 or requests@db-handyman.com. For estimate-related texts, see our Messaging Terms and Privacy Policy.